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Terms and conditions

Terms and conditions of use

REPORT PURSUANT TO LEG. DECREE ART. 10 L. 675/96

Malleus Martialis is responsible of collecting the Customer’s personal data; the missing data will prevent Malleus Martialis from registering the order. According to art. 13  L. 675/96,  the customer has the right to change or delete its data. 

GUARANTEE LEG. DECREE N. 185 del 22/05/9

The customer has the right to return the product/s in 30 days from delivery. Defective products have to be declared in 10 days from the delivery date via e-mail to info@malleusmartialis.com

PHOTOS

The handmade process gives the product a unique feeling, that’s why the ordered article could be a little different from the catalogue’s photo. 

PRICES 

Declared prices during the first contact or quote have to be considered as VAT included (excluding extra EU resellers and customers). These quote’s prices are guaranteed for 30 days from the date of the quote. Every price update concerning new versions, promotions or brand new models will be declared but not on already done orders: updates are completely coeherent for new versions or an article’s exit from an alpha or beta period.

RETURN AND REPLACEMENT POLICY –  Decree. 130 of Consumer Code (D.Lgs. 206/2005)

Every return or replacement has to be authorised sending a request to info@malleusmartialis.com. Return shipping costs are at the customer’s expense. The goods have to be return with the original features and in perfect conditions except the declared damage: on the contrary, no guarantee will be applied. Once it gets in our storage, goods will be examined to evaluate damages or manipulations that were not occured during the transport. In case conditions are respected we’ll proceed by refunding or by replacing the damaged piece. All the products have 1 year guarantee. 

ORDERS

Orders are accepted before online agreement and after deposit’s bank transfer, Paypal or Transferwise payment. Phone orders are not accepted. 

PAYMENT

For bank transfers, Malleus Martialis will send the goods at the effective deposit. For the online payment we accept Paypal and Transferwise, worldwide leaders of secure payments.